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Women in Towing

Mercedez Falcao is creating visibility and empowering women to join the towing industry through her Pink Theory initiative.

By Alexis Nicols

Mercedez Falcoa sits atop the hood of her hot pink tow truck.

Falcao sits atop her original pink GMC Sierra truck, Princess the Wrecker. | PHOTO: COURTESY OF MERCEDEZ FALCAO


YOU’VE PULLED OVER on the shoulder of a busy highway, hazard lights flashing. You’ve called CAA. A tow truck arrives, secures the scene, and a woman approaches. She smiles, explains the plan, then gets you on your way. This is Pink Theory in action. In Ontario, where CAA contractor Classic Towing operates busy routes from Barrie to Brampton and throughout the Greater Golden Horseshoe, the Pink Theory initiative is making a statement. It encourages women in towing to add a splash of pink to their trucks or uniforms, creating both visibility and inspiration. Mercedez Falcao, Regional Manager of Classic Towing’s Northern Division in Ontario, never expected to work in towing. She had been taking a paralegal education program, but when her sister moved out west, Falcao began helping out in the family business. She soon found herself managing Classic’s northern hub at just 22 years old, armed with a pink 2006 GMC Sierra that her sister left behind.

“I had 30 grown men to manage, and I didn’t know a thing about towing,” she says. “But I convinced my dad to give me a chance. I learned everything on the job. It was really tough, but I loved it.”

That same pink truck soon became a symbol of community connection and mentorship. Falcao launched a dedicated Pink Theory Facebook Page to spotlight women in the industry and encourage more to join.

“In the beginning, people laughed. I was a little girl with a pink tow truck. But over time, that changed,” she says. “Now, it’s all positive feedback.”

“In the beginning, people laughed. I was a little girl with a pink tow truck. But over time, that changed. Now, it’s all positive feedback.”
A pink Classic Towing tow truck.
Falcao gives a demonstration to other workers.

(Top & background) A pink Classic Towing-branded tow truck and flatbed truck; (bottom) Falcao giving a demonstration during rollover training. | PHOTOS: (TOP) JOE FLANAGAN; (BACKGROUND & BOTTOM) COURTESY OF MERCEDEZ FALCAO


In Canada, women make up less than five percent of transport truck drivers, according to a report by the Women’s Trucking Federation of Canada. An even smaller percentage of women work in towing. Falcao believes that visibility is the first step to increasing representation.

“You can’t imagine yourself in a role if you never see someone like you doing it,” she says. “Pink Theory is about changing that.”

Falcao has gone even further, offering “pink perks” to female drivers at Classic Towing. New hires receive pink gloves and straps, and if they stay on and meet performance goals, they’re offered a fully pink, branded truck.

Access to a female point of contact is part of the draw for women tow operators, something Falcao says makes a big difference for retention. The impact reaches far beyond Ontario. Pink Theory has helped build a growing community of female tow operators across Canada and into the United States. Falcao has shared stories and dinners with drivers from Thunder Bay to New York state.

“It’s amazing to build that kind of community,” she says. “Pink Theory is about representation, but it’s also about reminding people, especially girls, that they can do this too.”

There’s also a practical side to all of this: like many other sectors, the towing industry is facing a shortage of qualified drivers. Falcao believes part of the answer lies in showing more women that this job is not only possible but also rewarding.

“If companies can create the right environment and actually support women once they are in the door, it helps everyone,” she says.

For someone finishing school or thinking about a career change, towing might not be the first thing that comes to mind. But it is a job that offers flexibility, purpose and real community. Pink Theory is helping more women realize that this kind of work is within reach. With people like Falcao leading the way, that message is coming in loud and clear. CAA

We will always be here when you need us. CAA’s roadside assistance is available 24/7, every day of the year.

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“In the beginning, people laughed. I was a little girl with a pink tow truck. But over time, that changed. Now, it’s all positive feedback.”

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A pink Classic Towing-branded tow truck and flatbed truck; Falcao giving a demonstration during rollover training. | PHOTOS: JOE FLANAGAN; COURTESY OF MERCEDEZ FALCAO