Member Letters
Feedback from Members about their experiences with CAA:
Warm Gratitude
I just wanted to say that my husband, Gary, and I want to say thank you for the lovely blankets we received today in recognition of our 50 years as CAA Members. The blankets are beautiful and look very cozy. What a wonderful surprise! Thank you so much! We have appreciated having CAA trip assistance from maps to TripTiks, travel insurance, towing, etc. It gives us peace of mind knowing you are just a phone call away if we need help. We also enjoy CAA rewards at restaurants etc. Keep up the good work!
–Linda M.
Top Service
I am writing to share my sincere appreciation for the excellent service I received from two of your roadside assistance team members, Greg and Daniel. From the moment they arrived, both Greg and Daniel were extremely polite, professional and reassuring. Before boosting my battery, they clearly explained what they were going to check and walked me through the entire process. Once the work was completed, they took the time to review the outcome with me and ensured I understood everything before they left. Their clear communication, professionalism and courteous manner made what could have been a stressful situation a very positive experience. Thank you for employing such customer-focused team members.
–Kelly M.
Top-tier service, always. | PHOTO: IMAGEEGAMI/ADOBE STOCK
“Their clear communication, professionalism and courteous manner made what could have been a stressful situation a very positive experience.”
Have a story or comment you’d like to share? Email us, and you could be featured in an upcoming issue. Letters may be edited for length and clarity.
Warm Gratitude
I just wanted to say that my husband, Gary, and I want to say thank you for the lovely blankets we received today in recognition of our 50 years as CAA Members. The blankets are beautiful and look very cozy. What a wonderful surprise! Thank you so much! We have appreciated having CAA trip assistance from maps to TripTiks, travel insurance, towing, etc. It gives us peace of mind knowing you are just a phone call away if we need help. We also enjoy CAA rewards at restaurants etc. Keep up the good work!
–Linda M.
Top Service
I am writing to share my sincere appreciation for the excellent service I received from two of your roadside assistance team members, Greg and Daniel. From the moment they arrived, both Greg and Daniel were extremely polite, professional and reassuring. Before boosting my battery, they clearly explained what they were going to check and walked me through the entire process. Once the work was completed, they took the time to review the outcome with me and ensured I understood everything before they left. Their clear communication, professionalism and courteous manner made what could have been a stressful situation a very positive experience. Thank you for employing such customer-focused team members.
–Kelly M.
Top tier service, always. | PHOTO: IMAGEEGAMI/ADOBE STOCK