Member Letters
Cutting your neighbour’s grass is one way to lend a hand. | PHOTO: STOCKCENTRAL/ENVATO
As part of our Driven by Good Neighbours campaign, we asked Members to share their stories celebrating good in their communities. Here’s what one had to say:
A FRIEND INDEED
Terry N. helped by cutting our grass when my husband was recovering from cancer surgery. So nice to have such a wonderful neighbour!
–Toby C.
“I felt a real connection to our travel agent. I could see her knowledge and experience with travel, and I felt very comfortable and confident working with her.”
Here’s some feedback from Members about their experiences with Associates in CAA Stores and with CAA Travel Call Centres:
ABSOLUTELY DELIGHTED
I felt a real connection to our travel agent. I could see her knowledge and experience with travel, and I felt very comfortable and confident working with her. This was a very special trip for me and my daughter. Neither of us has much experience with travel and we just didn’t know where to start. We are now ready to go and looking forward to a fantastic trip. If you have a program to recognize staff for exceptional service, I highly recommend my agent be rewarded for her excellent customer service and ability to make dreams come true.
CAA Travel Consultants can help you book a getaway to a place that looks like this. | PHOTO: STEVEALLENPHOTO999/ENVATO
EXPERT MANAGEMENT We want to express our heartfelt gratitude to your associate for her exceptional travel service over the past 15 years. She has expertly managed numerous trips, including nine Celebrity cruises, always ensuring smooth and enjoyable experiences. Most recently, she swiftly resolved a last-minute flight cancellation before a cruise by arranging a timely Air Canada alternative, coordinating with multiple airlines and departments under tight time pressure.
OUTSTANDING JOB
Your rep is the gold standard when it comes to being the consummate knowledgeable, friendly customer care person. Her persistence in (with only smiles) reorganizing our travel medical insurance is very much appreciated by us. Customer service is what keeps people sticking with a company. CAA does an outstanding job, whether I call the CAA auto, house or travel insurance divisions. You are the best of the best.
WHERE IN THE WORLD?
Last issue’s location was Écobuage at St. Vital Park, Winnipeg. Congratulations to readers Jan H., Sandi F., and Jeff B., among others, for recognizing it.
Have a story or comment you’d like to share? Email us, and you could be featured in an upcoming issue. Letters may be edited for length and clarity.
WHERE IN THE WORLD?
Last issue’s location was Écobuage at St. Vital Park in Winnipeg. Congratulations to readers Jan H., Sandi F., and Jeff B., among others, for recognizing it.
Have a story or comment you’d like to share? Email us and you could be featured in an upcoming issue. Letters may be edited for length and clarity.